Returns & Exchanges

At Akoya Mockups, we strive to ensure your digital assets meet the highest creative standards. If you are not completely satisfied with your purchase, we offer a 30-day window for returns or exchanges on all eligible mockup templates.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and the specific mockup files you wish to return or exchange.

• 2.
  Quality Review

  Our team will verify the purchase and ensure that the digital files have not been extensively modified or redistributed.

• 3.
  Approval Confirmation

  Once approved, you will receive an email confirmation detailing whether your refund is being processed or your exchange credit is available.

• 4.
  Refund Processing

  Refunds are issued to your original payment method within 5-7 business days, and access to the original digital download will be revoked.